- Ability-to-Pay Rule
- Auto Finance
- CFPB Enforcement Actions
- CFPB Rulemaking
- Class Actions
- Credit Cards
- Credit Reporting
- Debt Collection
- Department of Housing and Urban Development
- Fair Credit Reporting Act
- Fair Debt Collection Practices Act
- Fair Lending
- Fannie Mae
- Federal Housing Administration
- Freddie Mac
- Gramm-Leach-Bliley Act
- Insurance Coverage
- Mortgage Loan Originators (MLO)
- Mortgage Servicing
- Office of Comptroller of Currency
- Pay Day Lending
- Real Estate Settlement Procedures Act
- Reverse Mortgages
- Rules and Regulations
- State Consumer Protection Laws
- Student Loans
- Truth In Lending Act
- Unfair and Deceptive Practices
- Uniform Commercial Code
- Democrats Push End to Mandatory Arbitration
- Verizon and Sprint Agree to Pay Customers $120 Million for Allegedly Unauthorized Wireless Charges
- CFPB Invites Public Comment regarding an Information Collection Titled, "Registration of Mortgage Loan Originators (Regulation G) 12 CFR 1007"
- CFPB Proposes Changes to Expand Credit in Rural and Underserved Communities
- Lesson Learned from CFPB’s Actions against Banks Engaging in Illegal Marketing Services Kickback Scheme
- In Support of Revisions to Military Lending Act Rules, CFPB Issues Report on Current Practices and Outcomes
- Happy New Year 2015!
- CFPB Reports On Credit Card Marketing To College Students
- CFPB Proposes New Rules Regulating Prepaid Cards
- CFPB Releases Report and Resources on Student Loan Repayment
- Suzanne M. AltonAssociate312-627-2110
- Arthur B. AxelsonSenior Counsel202-906-8607
- Robert B. GroholskiMember312-627-2295
- Michael J. BlalockMember248-203-0566
- Andrew J. BuczekGovernment Policy Advisor202-906-8655
- Karen L. CourtheouxAssociate312-627-2278
- Robert Hugh EllisSenior Attorney313-568-6723
- James M. GoldenMember213-457-1755
- Theodore (Ted) J. GreeleyAssociate517-374-9136
- Thomas M. HansonMember214-462-6420
- Zafreen J. HusainSenior Attorney202-906-8622
- Jeffrey A. IloulianAssociate213-457-1814
- Elisa J. LintemuthAssociate616-776-7532
- Courtney M. OfosuAssociate312-627-8324
- Margaret (Peggy) J. RhiewAttorney312-627-2192
- John F. RhoadesAssociate312-627-2279
- Samantha L. WallsAssociate248-203-0817
- Stephanie T. YuAssociate213-457-1771
Bureau Releases Plain Language Compliance Report
On April 13, 2012, the Bureau released a compliance report outlining the steps it is taking to incorporate plain language into its documents and publications. Under the Plain Language Act of 2010 (the “Act”), all federal agencies are required to publish a report outlining their compliance with the Act by April 13, 2012, and annually thereafter.
The Bureau’s report lists three specific types of communications in which it has integrated plain language. The first area of focus is on consumer facing content--that is, all online and print materials that are directed to consumers and assist consumers in understanding financial issues. These materials contain plain language that inform consumers on all CFPB activities; provide consumers information to consumers regarding their rights under federal consumer laws; and assist consumers make financial decisions.
The second area of focus is on technical and specialized documents, such as bulletins targeted towards financial institutions. According to the report, many of these documents do not impact consumers, but rather focus on regulated industries. It is the CFPB’s intent to publish a plain language summary of any technical or specialized document that directly impacts consumers’ behavior or their understanding of their rights under consumer financial laws.
The final category of communications that the report takes into consideration are proposed or final regulations and rules made by the CFPB. While regulations are not covered by the Act, the Bureau intends to publish a plain language summary of all regulations that it issues.
Under the CFPB guidelines, all documents that are subject to the Plain Writing Act will be reviewed by the CFPB’s Senior Plain Writing Officer, Gail Hillebrand, and at least one of the plain language coordinators.
Additionally, the report outlines the CFPB’s activities in training its staff. Currently, all staff in the Division of Consumer Education and Engagement have received in-house training in plain language writing, with additional training sessions being made available on a Bureau-wide and regional basis. The CFPB will also make online training available to its staff later this summer and has issued to all staff, training materials as well as emails covering the requirements of the Act.